legal
law enforcement requests.
last updated november 3, 2026 · unmasque
how to reach us.
send requests in writing, from a government email address, to privacy@unmasque.co. put "law enforcement request" in the subject line, and name the agency, the officer, and a way to reach them.
what we need.
we provide member records only in response to valid legal process, such as a subpoena, court order, or search warrant, as the law requires, except in the emergencies described below. the request should identify the account by phone number and say what records are sought.
emergencies.
if someone is in imminent danger of death or serious physical harm, put "emergency" in the subject line. we review emergency requests first, and we may share what is needed to prevent the harm.
what we share.
we share only what the legal process names, and no more. we can produce only what we still hold.
telling members.
we tell the member before we share their information, unless the law or a court order prevents it, or telling them could put someone at risk. if the reason for waiting ends, we make reasonable efforts to tell them afterward.
what we do not do.
we do not give outside agencies standing access to member accounts, and we do not answer bulk or open-ended requests.
response time.
unmasque is a small team. we review every request as quickly as we can, and we do not promise a response time.
requests and questions: privacy@unmasque.co