support
we're here.
questions, trouble signing in, or something that felt off. write to us.
reach us.
Email support@unmasque.co and a real person will get back to you, usually within one business day. Tell us the phone number you signed up with so we can find your account.
signing in.
Unmasque uses your phone number and a one-time code sent by text. No passwords. If a code does not arrive, wait a minute and tap resend. Still nothing? Check that your number is correct and that your carrier is not filtering short-code texts, then email us.
verification.
Before your first introduction, singles complete a verification step. When you join you enter your birthday, and our server only accepts a birthday that makes you 21 or older. The verification step is a quick selfie, compared with your own face photo to confirm the selfie is you. The selfie check does not read an ID and does not check your age. Good lighting and a clear view of your face are all it needs. Your selfie is compared and immediately deleted. If the check will not go through, email support@unmasque.co.
getting started.
Unmasque starts with one conversation, not a form. It begins light and gets deeper as you go. At the end you see your mirror, a short description of how you like to be loved, and you can edit it before anyone else sees it. If you join with a partner, the conversation is shorter, and then you invite them to add their side.
payments.
Singles pay once for a six-month season, and it never renews automatically. Your six months start at your first introduction. Couples do not pay. Questions about a payment: support@unmasque.co.
your connection.
Unmasque introduces one connection worth your attention at a time. Windows move the story forward: time to unmasque, time to plan a date, time to reflect. If a moment passed, that is all it is. We will introduce you again when the next one feels right.
reporting and safety.
If someone made you feel unsafe, report them from the thread or your reflection. Reports are private. The other person is never shown who reported or why. For anything urgent, email support@unmasque.co with "safety" in the subject line and we will prioritize it.
deleting your account.
Delete your account anytime from your profile. When you do, you are signed out, any open connection closes, and you are no longer introduced to anyone. Within 30 days of your request, we permanently delete your profile, photos, voice recordings, onboarding answers, reflections, the memories you added, and the text of the messages you sent. Some records are kept after that, listed in our privacy policy.
requirements.
Unmasque is for adults 21 and over, opening in Los Angeles first. It runs on the web and on iPhone. Android is on the way.